The 8 Modules, 31 Focus Points and 5 Collaboration Phases of the SEIC Methodology provide a path to success
ViewOur Diagnostic Tool provides a gap analysis of SEI capability to support the strategic planning process
ViewIn-depth explorations of the approaches and techniques used by leading organizations in the field of SEI today
ViewThought leadership and insightful articles on the most important issues for companies pursuing an SEI agenda
ViewInsight calls are available to join for all members of the SEIC and will be addressing a number of topics
ViewUseful downloads, from unique research to practical templates, frameworks and tools being used by SEI leaders
ViewThe 11 modules of the SEI methodology focus on the key processes that enable the successful rollout of SEI
ViewOur Capabilities Assessment tools provide the means for organizations to gain insight into their own SEI approach
ViewIn-depth explorations of the approaches and techniques used by leading organizations in the field of SEI today
ViewThought leadership and insightful articles on the most important issues for companies pursuing an SEI agenda
ViewUseful downloads, from unique research to practical templates, frameworks and tools being used by SEI leaders
View
Being a customer of choice underpins the success of any SEI strategy. Without a willingness from suppliers to contribute knowledge and intellectual capital, procurement will lack the fuel needed to power SEI.
It’s for this reason that Peter Naegelein, Director of Business Development and Scouting at Osram, notes during our Insight Call on the subject that “everyone wants to be a customer of choice.” Having this status opens up new possibilities to a buying organization, allowing them to tap into innovative capability in the supply base and beyond.
During this Call, Naegelein takes SEIC members through Osram’s strategy for becoming a customer of choice. A recent survey Osram rolled out to suppliers, events they have held to encourage supplier engagement, and internal changes to help facilitate customer of choice are all covered.
The full call can be listened to below.
Key takeaways from the call include:
Customer of choice surveys can be hugely effective
Tech or innovation days can be used to improve customer of choice
Culture in procurement needs to change
Turn customer of choice progress into a metric
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